Refund policy
Made slowly. Meant to be treasured.
At Nananko Knits, every piece tells a story of craftsmanship, care and tradition. Our collections are thoughtfully created by skilled women knitters in Thrace, Türkiye.
We hope you love your Nananko piece as much as we loved creating it. However, if something isn’t quite right, we’re here to help.
1. Returns within 14 days
If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.
You do not need to provide a reason for exercising your statutory right of withdrawal.
To initiate a return, please email hello@nananko.com with your order number and the items you wish to return.
We will provide instructions for returning your order.
2. Return conditions
We kindly ask that returned products are:
- Unworn, apart from trying them on.
- Unwashed and free from damage beyond what is necessary to inspect them.
- Returned with their original labels and, where possible, their original packaging.
Please fold your knitwear carefully to protect its delicate fibres during transport.
Your statutory consumer rights remain unaffected.
3. Return shipping
For returns within Türkiye under the statutory withdrawal right, Nananko will cover the return shipping cost in accordance with applicable law.
Please contact us before returning your order so that we can provide the designated shipping method.
For international returns, shipping arrangements and costs will be communicated in accordance with the consumer protection laws applicable to your order.
4. Refunds
Refunds will be issued to your original payment method in accordance with the applicable legal deadlines.
For statutory withdrawals in Türkiye, refunds are processed within 14 days from the relevant return-shipping or receipt date, as required by law.
Refunds include the payments that must legally be reimbursed, including applicable original standard delivery charges.
Your bank or payment provider may require additional processing time before the refund appears in your account.
5. Exchanges
Would you prefer another size or colour?
Please contact us at hello@nananko.com.