Terms of service

Last updated: October 22, 2026

Welcome to Nananko Knits.

Our knitwear is thoughtfully created by skilled women knitters in Thrace, Türkiye, celebrating traditional craftsmanship, natural fibres and the art of slow fashion.

These Terms of Service govern your use of www.nananko.com and purchases made through our online store.

By using our website or placing an order, you agree to these terms, subject to your applicable statutory consumer rights.

1. About Nananko Knits

Nananko Knits is a knitwear brand based in Edirne, Türkiye, offering handmade clothing, baby knitwear and accessories.

Business information

Trading name: Nananko Knits

Legal seller: Mukadder Salkini

Business address: Abdurrahman Mah. 5. Sk. No.2 Edirne Merkez

Email: hello@nananko.com

Telephone: +90-545-665 92 03

Website: www.nananko.com

2. Our Products

Every Nananko piece reflects the individuality of handmade craftsmanship.

Minor variations in knitting tension, measurements and texture may naturally occur. These variations do not affect your legal rights where a product is defective or does not match its description.

We make every effort to provide accurate product descriptions, photographs, measurements and fibre compositions.

Colours may appear slightly different depending on your screen settings.

3. Orders and Availability

All orders are subject to availability and acceptance.

After placing an order, you will receive an electronic order confirmation.

If a product becomes unavailable or we cannot fulfil your order, we will contact you and provide the remedies required by applicable consumer law, including a refund where appropriate.

We reserve the right to decline orders where there is a legitimate reason, including suspected fraud, payment failure or an obvious pricing error, subject to applicable law.

4. Prices and Payments

Prices are displayed in Turkish Lira (TRY), unless another currency is made available on our website.

Product prices include applicable taxes unless clearly stated otherwise.

Shipping costs and any additional charges will be displayed before payment.

Payments are processed through the secure payment providers available at checkout.

Nananko Knits does not store complete payment card details.

5. Shipping and Delivery

Orders are prepared with care and dispatched according to the estimated processing times shown at checkout.

Delivery times vary depending on destination and shipping provider.

For orders within Türkiye, delivery will take place within the agreed period and, unless legally permitted otherwise, no later than the applicable statutory deadline.

For international orders, customs duties, import taxes and other charges may apply. Any charges payable by the customer will be disclosed as required by applicable law.

Please ensure that your shipping address and contact information are accurate.

Nananko remains responsible for delivery-related obligations as required by applicable consumer law.

For further information, please refer to our Shipping Policy.

6. Returns, Exchanges and Refunds

We want you to be happy with your Nananko purchase.

Eligible customers have a statutory right to withdraw from distance purchases within 14 days of receiving their products, without providing a reason.

Our Returns & Refunds Policy explains how to request a return, available exchanges, applicable exceptions and refund procedures.

Handmade products are not automatically excluded from statutory return rights.

Personalised or individually customised products may be subject to specific legal exceptions where permitted.

Nothing in these Terms limits your mandatory consumer rights.

7. Product Care

Our garments are made with carefully selected yarns and require appropriate care.

Please follow the care instructions provided with each product.

Different fibres may require different washing, drying and storage methods.

Nananko cannot be held responsible for damage caused solely by care methods contrary to accurate product instructions, except where liability cannot legally be excluded.

8. Intellectual Property

All original website content, product photographs, designs, written materials, logos, illustrations and branding belong to Nananko Knits or their respective rights holders.

The Nananko name, logo and other protected brand elements may not be reproduced, distributed or used commercially without appropriate permission.

Customers may use our website for personal, non-commercial purposes.

9. Website Use

You agree not to use our website for unlawful purposes, fraudulent purchases, interference with website security or infringement of intellectual property rights.

We may restrict access when reasonably necessary to protect the website, customers or business, in accordance with applicable law.

10. Privacy and Personal Information

We respect your privacy.

Personal information is processed for purposes such as order fulfilment, customer service, payment processing and other purposes described in our Privacy Policy.

Our data handling practices are subject to applicable privacy and data protection legislation, including Turkish data protection law and, where applicable, EU data protection rules.

Please read our Privacy Policy for further details.

11. Website Information and Technical Availability

We make reasonable efforts to ensure the website operates reliably and the information displayed is accurate.

Occasional maintenance, technical interruptions or unintentional errors may occur.

We may correct website errors and update information, provided these changes do not improperly affect existing purchase agreements or mandatory consumer rights.

12. Liability and Consumer Rights

Nothing in these Terms excludes or limits liability that cannot legally be excluded.

Your statutory rights concerning product conformity, defective goods, delivery, refunds and consumer protection remain unaffected.

Any limitations of liability apply only to the extent permitted by applicable law.

13. International Customers

Nananko Knits operates from Türkiye and may offer international shipping to selected destinations.

Orders are subject to applicable laws and any mandatory consumer protection rules in the customer’s country of residence.

Customers purchasing from the European Union retain any mandatory consumer rights applicable to their purchases.

14. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Türkiye, without prejudice to mandatory consumer protections that apply in other jurisdictions.

Consumers may seek remedies through the competent consumer authorities, dispute resolution bodies or courts, as provided by applicable law.

Nothing in these Terms restricts a consumer’s right to bring a claim before a legally competent authority or court.