Shipping policy

Shipping Policy

Thoughtfully made. Carefully wrapped. Sent with love from Edirne, Türkiye.

At Nananko Knits, every piece has a story. From the hands that knitted it to the moment it reaches your doorstep, we believe even the smallest details matter.

We carefully prepare and package each order so that your Nananko piece arrives ready to be worn, loved and treasured.

Order Processing

Orders are generally prepared for shipment within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, processing may take a little longer. If there is a significant delay, we will contact you.

Shipping Within Türkiye

We ship throughout Türkiye from our home in Edirne.

Estimated delivery time after dispatch is 1–4 business days, depending on your location and the courier service.

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information, where available.

International Shipping

We hope to share our handmade pieces with customers around the world.

International delivery is available to selected destinations, subject to shipping service availability.

Estimated delivery times and shipping costs vary depending on the destination and will be communicated before the order is confirmed.

For international orders, customs duties, import taxes and local handling fees may apply. Unless explicitly stated otherwise at checkout, these charges are not included in our prices and may be collected by the relevant authorities or shipping provider.

Packaging

Your Nananko order is more than just a parcel.

Every piece is carefully folded and wrapped, reflecting our appreciation for craftsmanship and the joy of giving.

We aim to use thoughtful packaging while avoiding unnecessary waste.

Tracking Your Order

Once your order has been shipped, we will send you a confirmation email with available tracking details.

Please allow some time for tracking information to become active.

Delivery Issues

If your package is delayed, lost or arrives damaged, please contact us at hello@nananko.com.

If your order arrives damaged, please contact us as soon as possible and include photographs of the packaging and affected items, if available.

We will work with the delivery provider to investigate and resolve the issue in accordance with applicable consumer rights.

Incorrect Shipping Information

Please double-check your delivery address before completing your purchase.

If you notice an error, contact us as soon as possible at hello@nananko.com.

We will do our best to correct the details before dispatch.

Questions?

We are always happy to help.

Email: hello@nananko.com
Website: www.nananko.com
From Edirne, Türkiye — with love.

Slowly crafted, meant to be treasured.